
Before you come
Questions, answered
The things guests ask most often: booking, payment, what is included, and how to get up the mountain.
Booking & payment
What is the difference between a room and a cottage booking?
A room is an overnight stay, booked by the night — you check in from 2:00 PM and check out by 12:00 PM the following day. A cottage is day use: a shaded spot by the pools that is yours for a single day, 8:00 AM to 5:00 PM. Cottages have no overnight component at all.
How do I pay?
Bookings are paid online which accepts QR PH (e.g. Maya wallet, GCash, bank wallet), credit and debit cards. Your reservation is held while you complete payment and confirmed the moment it clears.
How long is my booking held before I pay?
Thirty minutes. If payment is not completed in that window the hold is released and the room or cottage goes back on sale — so it is worth having your payment method ready before you start.
What timezone are the dates in?
Every date and time on this site is Philippine Standard Time (UTC+8), regardless of where you are or how your device clock is set. If you are booking from abroad, the date you select is the date the front desk will expect you.
Can I change or cancel a booking?
You may cancel at least a day prior. 1. If you booked online, email back the confirmation you received and request for cancellation, rebooking or refund. 2. If you called to make reservations, call the booking office within office hours to cancel your booking.
How much is the downpayment?
Downpayment is 50%. Reach our booking office using the numbers below. Online bookings are paid in full by credit card. Bacolod office: 0915 211 1406 · 0998 863 0180 · (034) 433 3335 Resort: 0925 600 8088 · 0917 300 5007
Can I book on the website?
Yes. You may book your overnight accommodation on our website: https://www.campuestohanhighlandresort.com.ph/booking/rooms For cottage reservations: https://www.campuestohanhighlandresort.com.ph/booking/cottages
Do you accept card payments?
Yes, we accept card payments.
Can I make a reservation after 5 PM?
Please call the booking office the next day at 9 AM. For overnight bookings, you can also book on our website: https://campuestohanhighlandresort.com.ph
Can I walk in?
You may walk in between 7 AM and 9 PM to avail of unreserved rooms or cottages. It is still best to have a reservation to be sure of your accommodation. Resort staff do not have access to bookings, so please call the booking office during office hours. Bacolod office: 0915 211 1406 · 0998 863 0180 · (034) 433 3335 Office hours: Monday to Saturday 9 AM to 5 PM, Sunday 9 AM to 12 NN
Is the resort open during holidays?
Yes, the resort is open on holidays. If you will stay overnight, please secure your room reservation as early as possible, as the booking office may not be open on those days.
Contact & reservations
How do I reserve, and what are your office hours?
Please contact our reservation office to inquire about available rooms and cottages. Bacolod office 0915 211 1406 0998 863 0180 (034) 433 3335 Resort 0925 600 8088 0917 300 5007 Office hours Monday to Saturday: 9 AM to 12 NN and 2 PM to 5 PM Sunday: 9 AM to 12 NN You may also book your room and cottage accommodation on our website: https://www.campuestohanhighlandresort.com.ph/ For the time being, we do not accept bookings via Messenger chat.
Where is the Bacolod booking office?
The Campuestohan Highland Resort booking office is located at Bacolod TP Truckers, Gonzaga St., Bacolod City.
During your visit
What are the resort hours?
Resort hours: daily, 7 AM to 9 PM Rides, wave pool and water park: 9 AM to 5 PM Regular pool: 8 AM to 8 PM Outdoor bar: 12 NN to 9 PM
Is entrance included in a room or cottage booking?
Entrance and pool access are covered. Rides and adventures are charged separately, per person, at the ride itself.
Do I need to book adventures in advance?
No. Rides are paid on the day at the ride, and cannot be reserved ahead. Only rooms and cottages need booking.
Can we bring our own food?
Outside food and drinks are allowed as long as you have a room or cottage. Outside food is not allowed in these areas: • Restaurant • Raphaella Mill rooms and lobby • Open resort grounds No cooking or grilling in or near the rooms or cottages. Common grill areas are available at a ₱40 grill fee.
What should we bring?
A jacket. The resort sits 1,200 feet up and the evenings are markedly cooler than Bacolod, which surprises most first-time visitors. Otherwise: swimwear, a towel, sunscreen, and cash for the rides.
Are pets allowed?
Pets are allowed for day trips, provided they stay inside the cottage. Please keep them away from the pool area, restaurant, children's playground, hanging bridge and rides. Pets are strictly not allowed overnight.
Is there wifi?
There is wifi in the resort, but it is not dependable, as we do not have a direct internet line there and rely on point-to-point access. Smart has a better signal than Globe.
Who runs the photo booth?
The photo booth at the resort is provided by a third-party photography company. As of August 2023, they no longer provide soft copies of the photos. You may contact them directly through their Facebook page: https://www.facebook.com/PKPicCHR
How do I reach the restaurants?
Please call the resort numbers regarding the restaurants: 0925 600 8088 0917 300 5007
Are there health protocols?
There are no longer any restrictions with regard to health protocols.
Is there a map of the resort?
Yes, this is the guide map of the resort: https://www.facebook.com/photo/?fbid=2771623122982824&set=a.461937217284771
Where can I see photos of the resort?
Photos are posted on our Facebook page: https://www.facebook.com/CampuestohanHighlandResort/photos/ You may also visit our website: https://campuestohanhighlandresort.com.ph
Rates & inclusions
How much is the entrance fee?
The entrance fee is ₱250 per person, with free use of the swimming pool and children's playground.
Is there an entrance fee after 5 PM?
Yes. Entrance from 5:00 PM to 9:00 PM is ₱150 per person and includes use of the regular pool until 8 PM. The wave pool, water park and rides are closed at that hour.
What is included with a room?
Rooms include free entrance, free use of the pools, and free breakfast.
How much is an extra person in a room?
An extra person is ₱800, with entrance fee and breakfast included. Please note that each room has a limit on the number of guests allowed.
How are children charged?
Children 2 years old and below are free in the resort. Children 3 years and above are considered regular pax. All children must be accompanied by an adult.
Do you offer a senior discount?
Yes, a 20% discount applies, to the senior's own share only.
How much are tables and chairs in the common area?
Tables and chairs are charged as follows: • ₱700 for 8 seaters (bench type, Happy Place area) • ₱700 for 8 seaters (common area) • ₱800 for 8 seaters (round table, 2nd floor pavilion) • ₱1,200 for 12 seaters (long table, 2nd floor pavilion) • ₱1,500 for 15 seaters (long table, Happy Place area)
Are there lockers?
Yes. Lockers are available for rent at the mushroom ticket booth in the resort, at ₱50 per day.
Where can I see the price list?
Our price list is posted here: https://www.facebook.com/photo/?fbid=1260647412525410&set=a.661924302397727
Getting there
How far is it from Bacolod?
About an hour by car, climbing from Bacolod through Talisay City. There is an alternate route via Brgy. Granada and Alangilan.
Is there a shuttle?
Yes, there is a daily shuttle service. Contact number: 0939 507 7288 Loading and drop-off point: Motortrade and KFC beside Caltex East (across Lopue's East). All official resort vehicles carry the Campuestohan Highland Resort logo. Schedule, effective June 15, 2026 Weekdays Bacolod to Resort: 9:00 AM, 2:00 PM Resort to Bacolod: 1:00 PM, 5:00 PM Weekends and holidays Bacolod to Resort: 8:00 AM, 10:00 AM, 12:00 NN, 2:00 PM, 4:00 PM Resort to Bacolod: 9:00 AM, 11:00 AM, 1:00 PM, 3:00 PM, 5:00 PM Fare: ₱100 per person, one way. Map of the terminal: https://goo.gl/maps/dZCce4ThYKfbmcPQ8
Can any car make the climb?
The last stretch is steep. Most vehicles manage it, but a car with reasonable power makes the drive far more comfortable, especially with a full load.
Where is the resort located?
The resort is located at Sitio Campuestohan, Brgy. Cabatangan, Talisay City, Negros Occidental, Philippines 6115. It is easily accessible from Bacolod City. Map: https://goo.gl/maps/tVM5NpTh1erpdNjKA
How do I get there?
Travel to Bacolod City by plane or car. If you have a car, take Burgos Road east (mountain side); there are road signs along the way. If you prefer to commute, go to the Imart Caltex station near Lopue's East Center, where a shuttle service is available. Map: https://goo.gl/maps/tVM5NpTh1erpdNjKA
Is there other transportation?
Grab taxi: Michael, 0916 706 4888 (an accredited Grab provider of the resort) Van rental: Alton Muyco, 0960 234 5110
Still need a hand?
The reservations desk answers calls seven days a week, and is usually faster than email.
